What to do if you have a worry or complaint
If you have any worries or complaints you should tell an adult. The adult can be one of your parents, your key worker, mentor, or any one of the staff.
Your problem can usually be settled by the staff at School on an informal basis just by talking. We will seek to deal with your problem as speedily and effectively as possible. Sometimes things cannot be sorted as you might like but staff will help you to accept the situation.
If you feel there is still a serious problem then either you or a member of staff can take it to the Headteacher, Deputy Head or Head of Care. If you have a very serious complaint you can write to the school about it or get your parents to. You can even complain about the Head to the staff or to the Head himself.
You have the right to make a complaint directly to your placing authority – information about how to do this will be available via the internet or by contacting your placement officer/social worker directly.
If you cannot talk to an adult at school or with your parents you can contact:
CHILDLINE 0800 11 11
NATIONAL CARE STANDARDS COMMISSION (NCSC) 01904 545000
Here are some of the things that might make you unhappy or upset.
- You feel you have been treated unfairly be a member of staff in School or in class
- You feel that a punishment is unjust or in some way not right
- You are being bullied
- You find difficulty making friends
- You feel no-one understands the difficulties you are having with some of your work
- Someone has hurt or abused you or has made suggestions you think are not right
- You feel the food is not good enough
- Someone is making fun of you
- Someone has stolen something from you
- OR ANYTHING ELSE YOU THINK IS WRONG
Don’t be afraid to complain. It is your right to be treated properly and it is your right to complain if you think you are not being treated fairly.
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